Mona Lucero

shipping faq

how will I receive my order?

We ship via United States Postal Service Flat Rate. All online orders will be sent with free shipping, free handling and free insurance. Free!

when can I expect my order?

All orders ship within 1 to 5 business days. If you have an extreme fashion emergency and must have it immediately (if not sooner), please contact us and we will answer you promptly.

do you ship to my country?

Currently we ship to destinations with a U.S. address. If you live outside the United States, please contact us and we can make special arrangements.

how do I know you’ve received my order?

Once you have submitted your order, you will receive a personal email from Team Customer Service within 24 hours letting you know we’re working on your order.

Sometimes emails are blocked as spam by email service providers. If you haven’t received your shipping notification, please check your spam or junk mail folder or filter. If you can’t find it there, please contact us.

how do I track my order?

Once your package has left our warehouse, you will also receive a second email. If you have questions about your order, please contact us.

We insure your purchase and also require a signature confirmation. This means that until your package is delivered, it is insured. Upon delivery, a signature is required. Once the goods are signed for, you are now responsible for your package. If someone else signs for the package, including gift orders, that person who signed (and therefore confirmed receipt) will be responsible for the package.

what if something happens to my shipment?

In the event that we make a mistake and ship merchandise to the wrong address or ship the wrong merchandise to the right address, then we will happily re-ship with no extra shipping cost to you.

If a package is shipped to an incorrectly provided address or a non-deliverable address, then you are responsible for the cost of a re-ship. Packages that are refused by the receiver and returned to us will not receive a refund until we are contacted and instructed how to proceed with the order. We will contact you if we don’t hear from you first.

returns and exchanges

what is your return/exchange policy?

If for any reason, you feel the need to return an item, please see our return/exchange policy below. For return requests, we must be informed within 3 days of order arrival date. Please contact us and we will set it up.

Returns: must be mailed within 7 days of approval.
Credits: Merchandise mailed between 7 to 14 days of approval will be issued a credit.
Orders returned after 14 days will not be credited or returned.
Shipping on returned merchandise is non-refundable.

Exchange requests can be made for same item in a different size or color & will be fulfilled according to availability. If the size is not available, you can choose to either be refunded or given a credit toward another purchase.

You may select your return option by replying to our e-mail that will let you know of item exchange availability.
For multiple item returns, a 20% restocking fee will be deducted from your refund amount or store credit.

We will only accept goods returned in new/perfect condition, so take care in handling the items. Dirty, damaged, used items, and items without all original hang tags in good shape and still attached will not be issued a refund or credit and will not be returned. Sales items are not returnable.

In your return package, please include a copy of your receipt with the return and/or exchange request approval number that you will receive in our email reply.

Please contact us for our current return/exchange address.

PLEASE NOTE: monalucero.com is not responsible for shipping costs for returns or exchanges. We recommend shipping via insured/certified mail or UPS/FedEx service, so you have a record of the return. If you do not ship it with a signature confirmation and we don’t receive it, we can’t issue you either a credit or return.